• All returned item(s) must be in its original brand new condition and original packaging; with the original packaging and invoice. Item(s) which exhibits worn signs is not eligible for exchange or return.
• We offer a one-time exchange only, subjected to stock availability.
• Our retail staff / customer service officers will request for further information and/or photographs to assess your returned products before receiving or confirming the products are deemed fit for exchange/ refund.
• For refunds: Once we receive your returned item(s) at our warehouse, we will do a final inspection to ensure that the return items are in its original or brand new condition before processing the refund.
• PAZZION reserves all rights to inspect the condition of the item prior to any exchange or return. In any case of dispute, PAZZION’s decision shall be final.

• No, returns and refunds are not available for in-store purchase.

• Items purchased online and delivered within Singapore can be returned within 30 days from received date.
• Items are to be in original condition (tags, packaging, invoice intact).
• Exchanges: allowed once per item, subject to stock.
  Refunds: for online orders only.
• You may visit any Singapore store to process a return/exchange.
• For overseas orders, please reach out to customercare@pazzion.com for assistance.
  

Regular Priced Items

• Size exchange: Available
• Style exchange: Available
• Refunds: Available
  

Online Exclusive Items

• Size exchange: Available
• Style exchange: Available
• Refunds: Available
  

Sale Items

• Size exchange: Available
• Style exchange: Available
• Refunds: Not available
  

Shoe-Care and Lifestyle Items

• Strictly non-exchangeable and non-refundable.
  

• All requests for online return and exchange must be made within 30 days from the received date.

• If a refund causes the order to fall below the voucher’s minimum spend, the full discount value will be deducted from the refund.

Sale items purchased online may be exchanged within 30 days. Top-up required for higher-value items; no refund for lower-value exchanges. After sale period, exchange is based on original (non-sale) price.

• No. Customers bear return shipping costs. We recommend using tracked shipping as we’re not responsible for lost parcels.

• All original shipping and/or handling charges are non-refundable.

• All shoe-care and lifestyle products are non-exchangable and non-refundable.

• Typically within 7–14 working days after we receive and inspect your item(s). Refunds are made to your original payment method.
• You will receive an email notification once successful.