• All returned item(s) must be in its original brand new condition and original packaging; with the original packaging and invoice. Item(s) which exhibits worn signs is not eligible for exchange or return.
• Our customer service officers will request for further information and/or photographs to assess your returned products before receiving or confirming the products are deemed fit for refund.
• Once we receive your returned item(s) at our warehouse, we will do a final inspection to ensure that the return items are in its original or brand new condition before processing the refund.
• PAZZION reserves all rights to inspect the condition of the item prior to any return. In any case of dispute, PAZZION’s decision shall be final.

Regular Priced Items

• Refunds: Available
  

Online Exclusive Items

• Refunds: Available
  

Sale Items

• Refunds: Available
  

Shoe-Care and Lifestyle Items

• Strictly non-exchangeable and non-refundable.
  

• All requests must be made within 30 days from the received date.

• If a refund causes the order to fall below the voucher’s minimum spend, the full discount value will be deducted from the refund.

• No. Customers bear return shipping costs. We recommend using tracked shipping as we’re not responsible for lost parcels.

• All original shipping and/or handling charges are non-refundable.

• All shoe-care and lifestyle products are non-exchangable and non-refundable.

• Typically within 7–14 working days after we receive and inspect your item(s). Refunds are made to your original payment method.
• You will receive an email notification once successful.