Duties & taxes are borne by customers. If your order is subject to any import taxes, the delivery company will contact you. Payment has to be made at your end for your package to be cleared from your local customs.

USA Duties & Taxes: Effective 29 August 2025, all U.S. orders (including those under USD 800) are now subject to duties and taxes in accordance with applicable tariffs and customs regulations. Duties and taxes are payable by the customer upon delivery.

• Please contact our customer service at customercare@pazzion.com for assistance.
  *Sale items cannot be changed or cancelled due to high order volumes during sale periods.

• Check your payment method and any authentication requirements/details. If issues persists, contact customercare@pazzion.com with a screenshot of the error.

• If your order hasn’t been dispatched, contact customercare@pazzion.com immediately. Once shipped, the address cannot be changed.

• Major credit cards: American Express, Mastercard, Visa, UnionPay.
• Other options: ShopPay, PayPal, Apple Pay, Google Pay, Afterpay

• Ensure your checkout information is correct.
• If still unsuccessful, contact your bank or email customercare@pazzion.com for assistance.

• Unfulfilled means we have received your order. You should receive an Order Confirmation email sent automatically by our system. We will try our best to ship out your order on the next following working day.
• Fulfilled means your order has been shipped. You should receive a Shipment Confirmation email with the tracking number sent automatically by our system.
• If you did not receive any automatic emails confirming that we received your order or providing the tracking number for the shipped order, please submit an online support ticket or email us at customercare@pazzion.com.

Orders placed on weekends and public holidays will be processed on the next working day - Mondays to Fridays (GMT+8).

• Paid means your payment has been successfully captured.
• Payment Pending means your payment has not yet been captured. Please allow some time for us to capture the payment from the payment gateway. If this status remains, please reach out to your payment provider to confirm whether the payment for your order was successful.
• Refunded / Partially Refunded means we are unable to fully fulfill your order. Please look out for an email sent by our customer service team.

Orders placed on weekends and public holidays will be processed on the next working day Mondays to Fridays (GMT+8).

• Standard delivery: 2–3 working days
• Same-day delivery: Orders by 12 PM delivered same day; after 12 PM, next working day
• Self-collection: 1–3 working days at selected stores

(Warehouse operates Mon–Fri, excluding weekends & public holidays.)

Please refer to our Shipping & Delivery page for more information.

We are based in Singapore and ship internationally to selected countries.

Asia-Pacific:
Brunei, China, Japan, India, Malaysia, South Korea, Taiwan, Hong Kong, Macao, Philippines, Thailand, Vietnam

North America:
Canada, United States*

* We currently do not ship to: American Samoa, Micronesia, Georgia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico

Oceania:
Australia, New Zealand

United Kingdom

Western & Northern Europe:
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Norway, Sweden, Switzerland

Southern Europe:
Croatia, Cyprus, Greece, Italy, Malta, Monaco, Portugal, Spain, Vatican City

Eastern Europe:
Bulgaria, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia

Middle East:
United Arab Emirates

• Currently, specific date/time selection isn’t available. For urgent needs, please select same-day delivery.

• Yes, available at all retail stores in Singapore except Changi Airport Terminal 1 & 2.

*You’ll receive an SMS from the store once your order is ready for collection (1–3 working days).

• Please refer to our Returns & Exchanges page for more details.

• Yes, for issues like buckles or embellishments (not wear and tear). Bring your shoes to any PAZZION store for evaluation, where we’ll advise on feasibility, costs, and repair duration.
• Refer to our shoe care guide for tips and tricks to keeping your shoes clean.
• Repair services are only available in Singapore.