• Please contact our customer service at customercare@pazzion.com for assistance.
  *Sale items cannot be changed or cancelled due to high order volumes during sale periods.

• Check your payment method and any authentication requirements/details. If issues persists, contact customercare@pazzion.com with a screenshot of the error.

• If your order hasn’t been dispatched, contact customercare@pazzion.com immediately. Once shipped, the address cannot be changed.

• Major credit cards: American Express, Mastercard, Visa, UnionPay.
• Other options: ShopPay, PayPal, Apple Pay, Google Pay

• Ensure your checkout information is correct.
• If still unsuccessful, contact your bank or email customercare@pazzion.com for assistance.

• Unfulfilled means we have received your order. You should receive an Order Confirmation email sent automatically by our system. We will try our best to ship out your order on the next following working day.
• Fulfilled means your order has been shipped. You should receive a Shipment Confirmation email with the tracking number sent automatically by our system.
• If you did not receive any automatic emails confirming that we received your order or providing the tracking number for the shipped order, please submit an online support ticket or email us at customercare@pazzion.com.

Orders placed on weekends and public holidays will be processed on the next working day - Mondays to Fridays (GMT+8).

• Paid means your payment has been successfully captured.
• Payment Pending means your payment has not yet been captured. Please allow some time for us to capture the payment from the payment gateway. If this status remains, please reach out to your payment provider to confirm whether the payment for your order was successful.
• Refunded / Partially Refunded means we are unable to fully fulfill your order. Please look out for an email sent by our customer service team.

Orders placed on weekends and public holidays will be processed on the next working day Mondays to Fridays (GMT+8).

• Express delivery: 2 – 3 working days

(Warehouse operates Mon–Fri, excluding weekends & public holidays.)

Please refer to our Shipping & Delivery page for more information.

• Currently, specific date/time selection isn’t available.

• Please refer to our Returns & Exchanges page for more details.

• Yes, for issues like buckles or embellishments (not wear and tear). Bring your shoes to any PAZZION store for evaluation, where we’ll advise on feasibility, costs, and repair duration.
• Refer to our shoe care guide for tips and tricks to keeping your shoes clean.
• Repair services are only available in Singapore.