Return & Exchange
RETURNS AND EXCHANGE
- What are the requirements before I can make a return/exchange/refund request?
All returned item(s) must be in its original brand new condition and original packaging; with the original tags and invoice. Item(s) which exhibits worn signs is not eligible for exchange or return.
You may drop us an email at info@pazzion.com or call us at +65 6742 1211 (Monday – Friday,
*Kindly note that online exchanges for size are subjected to stock availability. Online refunds will not be entitled for sale items.
| CHANGE SIZE | CHANGE STYLE | REFUNDS | |
| REGULAR PRICED ITEMS | YES | YES | YES |
| ONLINE EXCLUSIVE ITEMS | YES | YES | YES |
| SALE ITEMS | YES | YES | NO |
| SHOE-CARE AND LIFESTYLE ITEMS | NA | YES | YES |
- What is the duration for me to make a valid return/exchange request for my online order?
All requests for online return and exchange must be made within 30 days from the received date.
Kindly drop us an email at info@pazzion.com or contact us at +65 6742 1211 (Monday – Friday,
- How do I make my online returns or exchanges?
Exchange/Return via Online Store at PAZZION.COM
Items purchased online and delivered within Singapore can be returned within 30 days from received date. Kindly contact us at info@pazzion.com for us to assist your case.
Our customer service officers will contact you within 1-2 business days upon receiving your email. They may request for further information and/or photographs to assess your return request. PLEASE DO NOT RETURN ANY ITEM(S) BEFORE RECEIVING A RETURN CONFIRMATION E-MAIL. Once we have received your item(s), we will do a final inspection to ensure that the return items are in its original or brand new condition before shipping the replacement item(s) to you. Please note that all exchanges will be subjected to stock availability.
For international exchange and return policy, all original shipping and/or handling charges are to be borne by customers.
- How will I get my refund?
You'll get your refund for your online order in the original mode of payment or in the form of
The online store credits can only be used at PAZZION.COM. The online store credit is valid for 6 months from the date of issue and it can be used to offset any purchases made at PAZZION.COM.
- Are shipping charges refundable?
- Are shoe-care and lifestyle products can return / exchange / refund?
