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Do I have to sign up for an account to place an order?
What are the benefits of signing up for an account?
What if I forget my password?
What do I do if there is a problem with my order?
The item I would like to purchase is out of stock! What should I do?
Can I cancel my order?
What payment methods do you accept?
When will my order be shipped?
Can I self-collect my order?
RETURNS & EXCHANGES
What is the duration from my purchase to make a valid return/exchange/refund request?
All requests for exchange and return must be within 10 days from the invoice date. All online orders can only be returned and exchanged through the online store.
How do I make my returns or exchanges?
All requests for exchange and return must be raised within 10 days from the invoice date. For Singapore online orders, you have the option to exchange at any retail store in Singapore or through the online store.
Exchange Via Retail Stores
Items purchased online and delivered within Singapore can be exchanged at any Pazzion retail store in Singapore, within 10 days from the invoice date. You will need to bring along your original invoice together with the item(s) in its original condition and packaging to the retail store. The retail associates will evaluate the condition of your returned items. For eligible returns, you will receive an exchange in the retail store immediately and there will not be any other form of return (such as cash or credit note). If the exchange value is higher than the original item, customer is required to top up the difference, and there will be no refund if the exchange value is lower than the original item. For returns on wrong item delivered or duplicate order, please contact firstname.lastname@example.org directly.
Exchange Via Online Store At Pazzion.com
Items purchased online and delivered within Singapore can be returned by printing and filing up the Return/Exchange Request form here, within 10 days from the invoice date. Please follow the steps indicated in the Form for your refund or exchange.
How will I get my refund?
You'll get your refund in the form of Pazzion store credits. Thisis the only form of refund available for online purchases. Unfortunately we cannot refund duties, taxes and shipping charges.
The online store credits can only be used at Pazzion.com and NOT in any of the Pazzion retail stores in Singapore or Worldwide. The online store credit is valid for 3 months from the date of issue and can be used to offset purchase made online at Pazzion.com. Kindly give the Customer Service Team two(2) to four(4) working days for the online store credits to be issued.
Are shipping charges refundable?
All original shipping and/or handling charges are non-refundable. Return shipping charges are to be borne by the customer.
What are the requirements before I can make a return/exchange/refund request?
All returned item(s) must be in its original brand new condition and original packaging; with the original tags and tickets. Item(s) which show signs of worn are not eligible for exchange or return. Items that do not meet these criteria or are non-returnable will be not be processed. Pazzion reserves all rights to inspect the condition of the item prior to any exchange or return. Pazzion’s decision shall be final.
All promotional, sale and discounted items are non-exchangeable and non-refundable.
If you require further assistance pertaining to your request, kindly contact us at email@example.com. We will attend to your case and contact you accordingly.
Are repair services available?
We offer repair services for our products. For any repair inquiry, please visit any Pazzion retail store in Singapore for more information or contact us at firstname.lastname@example.org.
I have received an incorrect item in my order, what should I do?
I have received a faulty item in my order, what should I do?
Where can I get a Gift Voucher?
Where can I use a Gift Voucher?
Can I use a Gift Voucher in a different country from where it was bought?
Where can I get the following information: balance, expiry date and latest movements?
Can I get a refund of the remaining balance?
How do I use a E-Gift Voucher at Pazzion.com?
What privileges do I enjoy as a VIP both at Pazzion Retail Stores and www.pazzion.com?
How can I join the PAZZION VIP membership?
To join us as a member, all you need to do is to purchase any 4 items in a single receipt at any Pazzion retail stores or www.pazzion.com.
I have been a Pazzion VIP member. Can I also enjoy the VIP membership privileges online?
Yes, you can. Kindly follow the steps below to activate your online VIP member privileges.
Steps for Online VIP Account Activation:
STEP 1 Create an online account at www.pazzion.com
STEP 2 Provide the following details email to either email@example.com or fax us at +65 62979300 with the subject title “Online VIP Account Activation”.
- Full Name
- NRIC/FIN/Passport number
- Contact number
- Mailing Address
- A copy of front and back image of your NRIC/FIN/Passport number
STEP 3 Your application will be processed and you can start to enjoy your member privileges online in the next two (2) to four (4) working days. A confirmation email will be sent to your registered email address to inform you about your approved VIP status before you can enjoy your member privileges online.
Can I enjoy the VIP member privileges online immediately after I become a VIP member in the retail store?
Unfortunately, you will not be able to enjoy the privileges online immediately after you quality for VIP membership in our retail store. You will need to refer to the steps above for online activation of your account.
Do I need to enter any VIP member details online during checkout to enjoy the privileges?
No, you do not need to enter any details. Your member discounts will be reflected automatically when you log in to your account. Prices reflected on the site are the discounted prices for VIP members.
Can I get the 10% discount off regular priced item immediately on the purchase which qualifies me to be a VIP member?
The 10% discount is only applicable for next purchase.